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FAQ - Before Your Conference Call
All you need to start a Reservationless-Plus® conference call is your phone. Use the dial-in number, conference code and PIN from your welcome email.
You will need to download and install Call Manager. This will enable you to start, join and schedule conferences from your desktop.Download
No, you do not need a Reservationless-Plus account to download and join meetings using Call Manager. You will need a Reservationless-Plus account to schedule, start and host meetings using Call Manager.
Windows users: From the Call Manager desktop icon toolbar, select "Schedule Meeting". The Call Manager scheduling plug-in will open in your Outlook mail client. Select the West icon and your meeting information will automatically be inserted into the calendar invite.Mac users: Click "Create Meeting Invitation" from the West application in the menu bar. Call Manager scheduling will open iCal. You will be able to create a new event with the Call Manager information automatically added to the event.
There are multiple ways to start your call:
Participants wanting to join via the Call Manager interface can do so by directly clicking on the link in the meeting invitation. Participants can also join audio only by dialling from a landline or cell phone. Smartphone participants can also join via MobileMeet.
To start a call:
For participants to join your call, instruct them to:
International toll-free, dial-out and local toll services are available on a per minute rate for several countries.See available countriesFor more information and rates, contact firstname.lastname@example.org
FAQ - During Your Conference Call
Once dialed into your conference, simply use your telephone keypad to access these commands:
Operator assistance - conference
Operator assistance - individual
Dial-out to a participant - leader only
Begin/end conference record - leader only
Change entry/exit method (recorded names, tones, silence) - leader only
Private roll call
*5 / #5
Mute/unmute all lines except leader’s - leader only
*6 / #6
Mute/unmute your own line
*7 / #7
Lock/unlock conference (including operator) - leader only
Allow/disallow conference continuation - leader only
Third-party conference start - bypass hold music to start call as leader
*51 / #51
Lecture mode on/off - leader only
Disconnect all lines except leader’s - leader only
Private participant count
List available keypad commands
After entering the incorrect PIN three times, you will be transferred to an operator. In order to receive your leader PIN, you must provide the operator with your correct owner number and your first and last name.
After entering the incorrect conference code three times, you will be disconnected. Please confirm your conference code and try to join your conference again.
FAQ - After Your Conference Call
To access or change your conference code:
To access or change your leader PIN:
Digitally record your Reservationless-Plus® call for participants who were unable to attend or for participants who would like to listen to the conference call again. For easy, 24/7 availability, the recording can be accessed on the Internet or by dialing a toll-free number. Please note that for Transcription services there is a per minute fee.
Change your conferencing preferences, view dial in numbers, schedule future calls, see your conferencing minutes and much more 24/7 at West Online.
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